According to a 2023 survey by the American Physical Therapy Association (APTA), over 40% of PT clinics delay essential technology upgrades due to concerns about migration challenges. Fears of data loss, operational disruptions, and steep learning curves are common, and with good reason—clinics undergoing poorly managed migrations can face up to 30% operational downtime. This results in revenue losses, delayed patient care, and staff frustration.
Such concerns weighed heavily on Cary Costa, the owner of OC Sports and Rehab, a leading rehabilitative clinic in Orange County, California. Despite growing inefficiencies with his current system, Cary was hesitant to upgrade. "Athena Health, our old EMR and billing system, was causing serious workflow and visibility issues, but after our frustrating experience onboarding that system, I was really apprehensive," Cary shared.
Cary’s Main Migration Concerns:
- Data Loss & Disruptions: The risk of losing crucial patient data and experiencing workflow interruptions was a major fear, with potential operational downtime of up to 30%.
- Revenue Impact: Poorly handled migrations can result in revenue losses of 10-20% during the transition.
- Billing Challenges: With clean claim rates at just 75%, even minor disruptions could lead to a 15% increase in revenue leakage.
- Staff Overwhelm: Around 70% of healthcare staff feel overwhelmed during software transitions, which can lower productivity by 25% and reduce morale.
- Loss of Workflow Customization: Cary had spent significant time developing complex clinical workflows, including macros and templates, on Athena Health. The possibility of losing these vital processes during migration was a serious concern.
Breaking the Mold with SPRY:
SPRY’s onboarding team promised Cary a smooth migration, and they delivered flawlessly. “The entire migration happened over a weekend without any disruptions to our operations. By Monday, we were fully up and running as if nothing had changed,” Cary recounted. SPRY’s proven track record, including seamless migrations at Movement PT Clinic and Excel PT Clinic, proved it wasn’t just a one-time success.
Automated Data Migration at No Extra Cost:
The clinic’s full database, including patient records and appointment histories, was transferred automatically with no data loss and at no extra cost. “SPRY handled everything. We didn’t need to worry about a thing—it was completely effortless,” said Cary.
Customized for OC Sports and Rehab:
Cary’s concern about losing his clinic’s custom workflows, macros, and templates from Athena Health was significant. SPRY not only migrated them seamlessly but also enhanced efficiency with its AI-powered system. “It felt like SPRY was designed for us. We kept our routines, but everything worked faster and better,” Cary shared. SPRY’s strength lies in its ability to adapt to each clinic’s unique workflow.
Effortless Integration:
SPRY integrated seamlessly with the clinic’s existing systems. Previously disjointed clinical documentation and billing workflows now operated as one, reducing errors and improving efficiency. “SPRY eliminated the need for third-party tools or complicated syncing. Everything just worked,” Cary explained.
Unmatched Customer Support:
Even after the migration, SPRY’s customer support remained invaluable. With response times averaging less than four minutes, Cary and his team always had immediate help when needed. “Their support team was always there, providing peace of mind throughout the process,” Cary added.
Results of SPRY’s Migration:
- No Operational Downtime: The clinic experienced zero downtime, allowing staff to stay focused on patient care.
- Improved Billing and Cash Flow: With real-time claim visibility and automated submissions, OC Sports and Rehab improved its billing cycle, speeding up reimbursements and enhancing cash flow.
- Reduced Learning Curve: SPRY’s familiar workflows minimized the learning curve, allowing therapists to focus on patients rather than administrative burdens.
With SPRY’s seamless migration, OC Sports and Rehab overcame their fears and unlocked newfound efficiency and visibility, proving that upgrading doesn’t have to come with a headache.
