Company

Movement Physical Therapy & Wellness, a leading provider of physical therapy services based in Chicago, is dedicated to helping individuals recover from injuries, manage chronic pain, and improve their overall physical health. Despite its excellent reputation and loyal client base, the clinic faced challenges in reaching its revenue potential due to outdated practice management software. However, adopting SPRY has been a transformative experience, enabling the clinic to achieve remarkable efficiency gains and a significant revenue increase.

Challenge

Movement faced significant revenue leaks due to coding errors, missing authorizations, and incomplete patient demographics that required a deeper dive to identify and resolve. The clinic had relied on a legacy platform for the past 10 years that did not align with its lean business model, and a private biller for revenue management. This outdated system lacked the functionality needed to support the clinic's operations effectively. "We were using an older system, and while it wasn't terrible, it certainly wasn't ideal for our needs," explained Sam Shah. "The documentation process was time-consuming, and we didn't have clear insight into our back-office operations."

The clinic’s management recognized the urgent need for significant improvements in their practice management software. They sought a more concise and streamlined documentation system to save time for clinicians, streamline workflows, and ultimately enhance patient care and generate maximum revenue.

Solution

Movement found the all-in-one solution they needed, in SPRY 360, the comprehensive EMR, billing, and RCM platform. Shah explained, "SPRY’s vision for the future of physical therapy practice management was cutting edge and perfectly aligned with our needs." Innovative features, such as AI-generated assessments and advanced documentation tools, resonated with their desire for a system that was both efficient and future-proof.

SPRY provided detailed insights into both clinical and administrative operations, significantly improving clinic productivity. The platform’s end-to-end integration allowed Movement to streamline workflows, improving coordination between clinical and back-office operations. Moreover, SPRY’s responsive support and configuration options ensured that the platform met all of the clinic’s needs, providing a seamless experience.

“The transition to SPRY was seamless,” said Shah. “We managed to switch over a weekend without disrupting our operations. All our existing data was imported smoothly, and the team quickly adapted to the new system.”

Benefits

"The impact of SPRY is undeniable. Since switching to SPRY, our clinic's revenue has grown by nearly 20%," confirmed Shah.

 This significant growth can be attributed to several key outcomes from the partnership:

1. Increased Efficiency: The clinic experienced a significant reduction in the time spent on documentation. "From my clinical viewpoint, SPRY is much more concise and easier to use. I feel like it saves me about 15% to 20% of the time compared to our previous system," said Shah. This increased efficiency allowed the clinic to focus more on patient care and handle a higher patient volume.
2. Improved Insight: SPRY provided better insights into both clinical and back-office operations, allowing the clinic to gain a complete understanding of its performance metrics. This helped in making more informed decisions that directly contributed to revenue growth. The platform highlighted areas needing improvement, such as missing referring physician information and gaps in provider schedules. “SPRY allows clinic owners to have a comprehensive view of their operations. I could easily identify deficiencies and focus on the areas that needed improvement," stated Shah.
3. Enhanced Patient Satisfaction: Movement’s one-therapist-per-patient model thrived under SPRY’s system, leading to higher patient satisfaction. “Our patients appreciate the personalized attention they receive, and SPRY helps us deliver that more effectively,” said Shah. Appointment reminders and ease of payment collections (text and email invoices) further boosted satisfaction.
4. Better Billing Management: SPRY gave the clinic more hands-on control over billing, providing clearer financial insights and resolving billing issues more effectively than before. "We're now more on top of our billing processes, which has improved our cash flow and overall financial health," added Shah. The turnaround time on claims was significantly reduced, with payments hitting the bank in 5 to 7 days instead of 30 days.
5. Impressive ROI: For every dollar spent on SPRY, the clinic made almost 10 dollars back. This nearly 10x return on investment showcases the profound impact SPRY has had on the clinic’s financial health.
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Conclusion

Movement Physical Therapy & Wellness has experienced transformative changes and a substantial boost in revenue since transitioning to SPRY. "Integrating SPRY into our practice has been a game-changer. We’ve noticed decreased time with documentation, fewer billing errors, and improved management of cash flow. Our therapists spend more time with patients, and as an owner, I’ve gained valuable insights into how my practice is running," noted Shah.  Increased revenue has allowed the clinic to expand, adding more locations and providers, ultimately offering better services to patients. The clinic is also excited about the future possibilities with SPRY’s AI features, which are already easing the burden on the front office and improving overall efficiency. Shah advises other clinics to take full advantage of everything SPRY has to offer and not hesitate to request new features, as SPRY is committed to continuous improvement and customer satisfaction.